# 關於我們

#### 簡約之道，源於我們對純粹本質的篤信。

**我們致力於將複雜的資料提煉昇華，使其從知識的原初素材，蛻變為精緻的資訊精髓，在轉化的過程中，我們尋求的不僅是簡潔，更是智慧的昇華與優雅的表達。**

***

我們精心打造雲端運算、機房代管與資訊服務解決方案，恪守資訊透明之理念，旨在消弭不必要的溝通障礙與誤解，您可透過我們的官方網站，一站式便捷地獲取雲端運算的報價、訂購與操作服務，與此同時，我們亦提供專業人員親切接洽，以節省您寶貴的時間成本，為您帶來更為順暢高效的體驗。

### 相關連結

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>客戶專區</strong></td><td>帳務、服務一頁式管理。</td><td><a href="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FVYUoErEZUfsErkPZ6nxp%2FiShot_2025-03-21_02.12.07.png?alt=media&amp;token=6bb8b0b1-800d-4338-bbb6-f70f1f5382c4">iShot_2025-03-21_02.12.07.png</a></td><td></td><td><a href="https://portal.simple.taipei">https://portal.simple.taipei</a></td></tr><tr><td><strong>即時系統狀態</strong></td><td>骨幹、服務系統監控。</td><td><a href="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FNlWijmPheLEPoyWZQY1G%2FiShot_2025-03-21_02.12.45.png?alt=media&amp;token=7cc809b6-9d5e-4d62-94dd-e8f1ce16d39a">iShot_2025-03-21_02.12.45.png</a></td><td></td><td><a href="https://status.simple.taipei">https://status.simple.taipei</a></td></tr><tr><td><strong>Looking Glass</strong></td><td>即時路由追蹤與查詢。</td><td><a href="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FxiqAHdmrTxaeP5FMUD3z%2FiShot_2025-03-21_02.14.39.png?alt=media&amp;token=f08a86b5-9df4-4072-8da7-5bef5ed3264d">iShot_2025-03-21_02.14.39.png</a></td><td></td><td><a href="https://lg.simple.taipei">https://lg.simple.taipei</a></td></tr></tbody></table>

### 付款方式

簡單資訊不止於服務國內企業，也與數間公、私立院校有所合作，同時亦歡迎個人使用敝公司之服務，同時我們支援多元付款方式，若下述不符合您的需求，歡迎您來信商議。

* 國、內外信用卡 (VISA, MasterCard) 與銀聯卡 (UnionPay)
* 國內銀行轉帳 (匯款) 與國外銀行轉帳 (SWIFT)
* 國內超商代碼、條碼
* 街口電子支付
* 國內支票支付 (歡迎各級院校、公家機構按帳期支付)

### 聯絡我們

* 代表號: (+886) 02-77428994
* 網頁客服單: <https://portal.simple.taipei/submitticket.php>
* Email: <sales@simple.taipei>
* Telegram: <https://t.me/sales_simple>

### 常見問題

<details>

<summary>簡單資訊是合法的公司嗎？</summary>

簡單資訊係依照公司法成立之合法公司，所有服務費用均開立統一發票。

</details>

<details>

<summary>簡單資訊如何確保客戶資料安全？</summary>

我們實施多層安全措施，包括資料中心的實體安全、網路安全措施，以及定期的安全審核及內部稽核，以確保您的資料始終受到保護。

</details>

<details>

<summary>簡單資訊目前有提供哪些區域的服務？</summary>

我們目前有提供台灣、香港與加拿大的雲端計算與機房代管服務。

</details>

<details>

<summary>簡單資訊是否對服務提供 SLA 保證？</summary>

目前我們未對官網產品提供 SLA 保證，但近六個月內，我們的 SLA 皆在 99.9% 以上，若您有 SLA 保證需求，請洽業務專員。

</details>


# 隱私政策

{% hint style="warning" %}
以下為本公司依 「個人資料保護法」 規定，必須向您告知的各項聲明。
{% endhint %}

歡迎使用簡單資訊有限公司（以下稱本公司）所提供之相關服務，依據個人資料保護法（下稱個資法）第八條第一項規定，為了確保使用者之個人資料、隱私及權益之保護，當您已閲讀並同意 「簡單資訊有限公司隱私政策」 時，即表示您願意以行使法律所賦予同意之權利。

#### 一、個人資料蒐集目的

1. 從事資訊、通訊傳播、電信、電腦系統設計、資料處理及資料供應服務等之行為均屬於本行業之個資蒐集目的。
2. 上述之相關業務或其他符合營業項目所定義之工作範圍。

#### 二、個人資料蒐集類別

識別類（例如：中丶英文姓名、國民身分證統一編號、識別碼、聯絡電話號碼、地址丶電子郵件信箱、銀行帳戶號碼與戶名、其它識別證號）。

#### 三、個人資料利用之期間、地區、對象及方式

1. 資料利用期限: 利用期間為本公司或業務所必須之保存期間。
2. 資料使用範圍: 您的個人資料將用於本公司提供服務之地區。
3. 資料使用單位: 本公司、合作推廣單位、業務往來機構及依法有調查權機關或金融監理機關。
4. 資料使用方式: 電子文件、紙本，或以自動化機器或其他非自動化之利用方式。

#### 四、個資法賦予您之權利

依據個資法第三條規定，您就本公司保有您的個人資料得行使下列權利：

1. 查詢、閲覽、複本、補充、更正、請求停止蒐集、請求停止處理、請求停止利用、請求刪除等權利。
2. 就用戶行使上開權利之資料提供方式、處理期限、查詢費用及繳費期限等事項，均依法令、本公司營業規章及服務契約相關規定辦理，並得酌收必要成本費用，惟本公司得依個人資料保護法第 10 條、第 11 條規定，執行業務所必須及法定保存期間等考量否准客戶申請。

#### 五、個資保護之措施

本公司已針對個資保護有以下應盡之措施：

1. 配置管理之人員及相當資源
2. 界定個人資料之範圍
3. 個人資料之風險評估及管理機制
4. 事故之預防、通報及慮變機制
5. 個人資料蒐集、處理及利用之內部管理程序
6. 資料安全管理以及人員管理
7. 認知宣導及教育訓練
8. 設備安全管理
9. 資料安全稽核機制
10. 使用紀錄、軌跡資料及證據保存
11. 個人資料安全維護之整體持續改善


# 服務條款

本公司旨在打造公開、透明之服務環境，可公開之契約條款，均載明於本頁面中。

{% content-ref url="/pages/v63cl7I4CPDxs77S3DGR" %}
[雲端計算服務](/terms-of-service/cloud-computing)
{% endcontent-ref %}


# 雲端計算服務

#### 第一條：契約標的

1. 簡單資訊有限公司（以下簡稱簡單資訊）提供電信網路、系統連接網際網路（Internet），供客戶從事 Internet 相關服務。
2. 客戶申請租用虛擬、雲端或實體計算服務（以下簡稱本服務）依本契約條款辦理。&#x20;

#### 第二條：數據電路的租用及相關設備需求

1. 客戶向簡單資訊承租本服務時，倘需租用數據電路，需由客戶自行向第一類電信業者申請辦理，或由客戶提供辦理所需之文件，委由簡單資訊代為辦理，客戶與第一類電信業者間租用數據電路所生之相關權利義務，均與簡單資訊無涉。
2. 客戶自第一類電信業者租用數據電路所需之相關網路連線設備，均應由客戶自備並自行維護，簡單資訊不負責因客戶自身系統錯誤、設備故障所造成之直接或間接損失及賠償。
3. 客戶如因提供數據電路服務之第一類電信業者傳輸品質不佳或服務中斷所致之一切損失，概與簡單資訊無涉。
4. &#x20;客戶應自行對第一類電信業者支付租用數據電路之裝設、移機與月租費等相關費用，客戶亦得委任簡單資訊代為向第一類電信業者繳納。&#x20;

#### 第三條：租賃設備保管

1. 客戶如向簡單資訊承租設備、貨物之所有權仍歸簡單資訊所有，客戶不得將設備出售、出借、質押、出租、轉讓或為其它之處分行為，若有違反之情事發生，簡單資訊得將設備立即收回，並要求客戶賠償簡單資訊因此所致之一切損失。
2. 客戶向簡單資訊承租之設備，應盡善良管理人之注意義務妥為保管使用，如有毀損或遺失，除因不可抗力所致者外，應照簡單資訊所定價格賠償簡單資訊。
3. 客戶向簡單資訊承租之設備如有故障情事發生時，客戶應立即向簡單資訊反映，簡單資訊應儘速將故障排除或協助客戶解決相關問題。&#x20;

#### 第四條：申請及異動

1. 客戶申請租用本服務，應檢具申請書表及公司登記證明文件及公司負責人之身分證明文件提出申請。
2. 客戶應保證其所提出之申請資料為真實完整，如有不實致發生任何糾紛時，客戶應自行負責。
3. 客戶就本服務如有異動需求，應填具相關表單配合簡單資訊規定程序辦理。&#x20;

#### 第五條：特別約定

1. 簡單資訊僅提供本服務之相關服務，因網際網路係開放性網路，並由各網路提供者負責維護，簡單資訊無法就客戶所擷取資訊資源之正確性與完整性負責，倘客戶因傳輸速度或擷取使用網路資料而導致直接或間接之損失時，簡單資訊不負賠償責任。
2. 客戶有下列情形之一者，簡單資訊有權暫停或終止該客戶與本服務相關之服務或契約，並由客戶負一切法律責任：
   1. 有危害通信或影響其他用戶權益之情事者。
   2. 未經對方同意，擅自寄發電子訊息至對方信箱者，前述所稱之電子訊息係指電子郵件、簡訊或其他經由通訊設備傳遞之資訊。
   3. 濫發電子訊息蓄意攻擊他人設備之情事者。
   4. 散播電腦病毒或足以干擾電腦正常運作之程式之情事者。
   5. 散佈恐嚇、誹謗、人身攻擊、侵犯他人隱私、色情或其他所為言論違背公序良俗之文字、圖片或影像之情事者。
   6. 影響簡單資訊系統運作或加重系統負擔之情事者。
   7. 其他侵害他人權益或違反法令之情事者。
3. 客戶應遵守國際使用慣例，不得有入侵網路上其他系統之意圖與行為；不得破壞網路上各項服務，亦不得從事違反公共秩序、善良風俗及法律與行政或司法機關命令所禁止之行為。
4. 客戶如違反前項規定，除應自行負責外，簡單資訊為維護服務品質，得逕行終止對客戶之服務，並停止代管設備之對外連線，任何後果及可能損失概由客戶自行承擔。
5. 客戶不得非法轉售、讓與或以任何形式交付予第三人使用簡單資訊所提供之 IP 位址，如有違反，簡單資訊有權暫停或終止與本服務相關之服務或契約，並由客戶自負一切法律責任。

#### 第六條：付款方式

1. 本服務自啟用日起開始計費，計費方式如服務申請、異動書所示，客戶如有疑義，應於收到啟用通知日起算五日內通知簡單資訊，逾期則視為客戶已確認並接受本服務內容及啟用日。
2. 客戶應繳之系統設定費、月租費等費用，簡單資訊於帳單到期日前一個月開立帳單向客戶收取次月份之費用，客戶應依簡單資訊之通知於帳單到期日前以電匯或現金票給付，並將電匯水單影本傳真予簡單資訊帳務聯絡人，客戶對費用計算明細有疑義者，應於收受請款通知日起算五日內檢具理由以書面通知簡單資訊，逾期視為客戶完全接受，客戶方應依約按期支付費用。
3. 通知郵寄地址以客戶登載於本申請書者為準，若客戶已填載電子郵件地址，客戶同意以電子方式寄送之，客戶更換郵寄地址應事先以書面或電子方式通知簡單資訊。
4. 客戶如逾期未依前項約定繳款，應自逾期之次日起算，至實際付款日為止，按日支付月利率 1% 之遲延利息，由簡單資訊併列入次期帳單中一併計收，簡單資訊並得逕行終止對客戶之各項服務。
5. 本服務計費以一個月為一期，實際使用未達一個月者，各項費用仍以一個月計費。但因非可歸責於客戶之原因而終止本申請書及契約條款者，按實際使用期間比例計費。
6. 本服務每月應收費用雙方同意依申請書上所列之費用結算；簡單資訊對各項費用價格得為調整，並應於調整生效日前一個月通知客戶，於調整生效日起按調整後之價格收費。

#### 第七條：税捐

客戶因本服務所產生之相關稅捐，客戶同意自行負擔，若依相關稅法規定需由簡單資訊代收者，客戶同意簡單資訊列入帳單中一併計收。

#### 第八條：損害賠償與保險

1. 本服務倘因第一類電信（固網）廠商之機線障礙、阻斷以致發生錯誤、遲滯、中斷或不能傳遞而造成損害時，其所生之損害，簡單資訊根據電信法第二十三條之規定，不負賠償責任，但將協助客戶聯繫當地第一類電信（固網）廠商進行 維修。
2. 因簡單資訊之因素致客戶連續阻斷二十四小時以上者，無法連線時間將不計費，並於次期帳單中扣抵。
3. 如因颱風、地震、海嘯、洪水、戰爭等不可抗力因素造成線路中斷或設備毁損，簡單資訊不負責善後及賠償。
4. 雙方同意，簡單資訊於本服務之全部賠償責任，以第一項約定為限，不包括間接損害、營業損失或其他任何損害，為保障自身權益，客戶應視自身需求投保相關保險。&#x20;

#### 第九條：服務終止

1. 客戶如違反本契約條款規定，經簡單資訊提出書面通知請求改善後，客戶若未於十四天內改正者，簡單資訊有權立即終止本申請書及契約條款。該終止契約及服務不影響簡單資訊對客戶損害賠償之請求。
2. 客戶於本服務期間屆滿前 30 日未以書面提出不續租時，本服務自動續約一年；客戶得於預定提前終止日前 30 日以書面通知簡單資訊，並於完成書面退租申請後，本服務於預定終止日當日終止提供；簡單資訊所代為收付之第一類電信業者數據電路費用，則以第一類電信業者所提供之實際停用日期為準計算之，客戶不得以已停用服務為由，拒付該項費用。
3. 客戶得於服務期間或自動續約期間屆滿前終止本服務，但應支付下列解約金，該解約金係實際損害之合理估計以及懲罰性違約金：
   1. 本申請書及契約條款生效後尚未通知服務開始前終止服務者，應支付三個月服務費用之金額。
   2. 服務啟用日後，而於服務期間或自動續約期間屆滿前終止服務者，除應清償已開立發票之應付服務費用外，並應支付相當於簡單資訊在服務期間或自動續約期間履行服務完畢原可收取之金額之全部。
4. 簡單資訊提供客戶租用之網路通訊設備，客戶應盡善良管理人注意義務妥善保管，並於服務終止後配合歸還簡單資訊，若客戶無法配合歸還、遺失或毀損或簡單資訊須重覆派員取回時，則客戶應按簡單資訊所定價格賠償。

#### 第十條：變更配合事項&#x20;

簡單資訊如因法律與行政或司法機關命令、情事變更或業務需求而須暫停或終止本服務全部或一部份之經營者，應於預定暫停或終止日一個月前通知客戶，客戶同意無異議配合辦理。

#### 第十一條：個資保護

1. 簡單資訊因業務上所掌握之客戶個人資料負有保密義務，並僅於履行契約提供服務所需之最小必要範圍、目的內使用前揭個人資料，客戶簽訂本契約時，視同客戶同意簡單資訊依前述範圍及目的內使用客戶之個人資料。除本契約條款另 有規定或客戶按照法律規定（台灣之個人資料保護法及/或歐盟之一般個人資料保護規則）要求行使相關權利，或有下列情形符合個人資料保護法第二十條第一項、電信法第七條或其他相關法令規定之查詢外，簡單資訊不得對第三人揭露：
   1. 司法機關、監察機關或治安機關因偵查犯罪或調查證據所需者。
   2. 其他政府機關因執行公權力並有正當理由所需者。
   3. 與公眾生命安全有關之機關（構）為緊急救助所需者。
2. 客戶依據台灣之個人資料保護法且在不妨礙簡單資訊履行契約提供服務所需之必要範圍、目的內得行使下列相關權利：查詢或請求閱覽、請求製給複製本、請求補充或更正、請求停止蒐集、處理、利用、請求刪除。
3. 於歐盟境內設籍或有住居所之個人，得依據歐盟一般個人資料保護規則，且在不妨礙簡單資訊履行契約提供服務所需之必要範圍、目的內行使下列相關權利：資料主體之接近使用權、資料更正權、資料刪除權（被遺忘權）、資料處理限 制權、資料可攜權、資料拒絕權。
4. 未定事宜，依本公司《隱私政策》辦理。

#### 第十二條：協議修改

1. 本申請書及契約條款之修改、刪除或增訂，除另有規定外，須經雙方協議，以簽署換文方式進行。任何一方如有意見或爭議，應由雙方聯絡人召集協調會議，共同協議解決。
2. 本申請書及契約條款為雙方有關租用本服務之全部合約，取代以往所有口頭溝通與書面建議、交涉、聲明、承諾及雙方所有其他意見溝通。&#x20;

#### 第十三條：未盡事宜

1. 本契約條款如有未盡事宜，應依中華民國相關法令及國家通訊傳播委員會（NCC）之相關規定、台灣網路資訊中心（TWNIC）、亞太網路資訊中心（APNIC）所訂之標準與建議書之有關規定。
2. 本契約條款之各附件視為本契約條款之一部分，其內容如與本契約條款規定有所牴觸時，以本契約條款規定為準。&#x20;

#### 第十四條：管轄法院

因本契約條款履行所衍生之一切紛爭，雙方同意以臺灣臺北地方法院為第一審管轄法院。


# 身份認證說明

### 您需準備之資料

個人戶：您需提供身分證、居留證、駕照、健保卡、軍人身分證、戶籍謄本、護照或國際駕照之正反面影本作為身分證明文件。

行號、公司或法人團體戶：您需提供《商業登記抄本》、《公司變更登記表》或《統一編號編配通知書》，及負責人（或代理人、具授權人）身分證、居留證、駕照、健保卡、軍人身分證、戶籍謄本、護照或國際駕照之正反面影本作為身分證明文件。

您可加註浮水印，「僅供簡單資訊有限公司身份驗證使用」，但不得遮擋任何重要資訊。

### 為何要身份認證

1. 本公司係依規定登記的台灣公司，於本國之服務，原則上受政府單位要求（刑案、著作權法等），我們即必須出面提供使用者資料，此舉是為了保護我們，也為了減少濫用。
2. 所有需要身份認證之服務，均會於產品購買頁面中標明 KYC Required、需實名認證之字樣。

### 如何完成身份認證

{% hint style="warning" %}
本公司對身份認證保留駁準之權利，若您上傳之證件有任何異常之虞，本公司得要求您提供其他輔助證件作為驗證之用。

建議您可於下單前完成身份認證流程，避免耽誤服務之開通。
{% endhint %}

{% hint style="info" %}
公司戶請另洽工作人員提供窗口，以利上傳登記文件。
{% endhint %}

1. 在您登入帳號後，您可於官方網站右上角之選單中，點擊身份認證，進入身份認證表單。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FjCnH3Zu7njj0h11eoPtg%2FiShot_2025-02-02_00.00.16.png?alt=media&amp;token=5a5f3156-5ef4-43c2-b29f-f4cdcca96eac" alt=""><figcaption></figcaption></figure>

2. 在您準備好相關證明文件後，請點擊驗證，將證件之檔案上傳。
3. 本公司會於 3 個工作日內完成審核，並告知您審核結果。


# 結帳金額說明

為避免到期日不一，帳單金額管理困難之情形，本公司採按比例方式收費 (Prorata Billing)。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FmLHq0Otm7ipATfA4qSSU%2Fprorata-billing-diagram-tc.png?alt=media&amp;token=efb6c374-e28d-409a-895e-748db3d3298d" alt=""><figcaption></figcaption></figure>

若您有任何疑義，歡迎您開立服務單與本公司同仁聯繫，會竭力解答您的問題。


# 雲端主機說明

本頁面將詳述雲端主機的管理與控制，望能給您更好的體驗，若有任何缺少之處，歡迎來信告知。

{% content-ref url="/pages/MeqJdQKZJXmsG2N1VB16" %}
[管理產品與服務](/knowledge-base/cloud-computing/manage-product-and-service)
{% endcontent-ref %}

{% content-ref url="/pages/JOrQkDPvPNBirf0bPYPH" %}
[管理您所擁有的主機](/knowledge-base/cloud-computing/manage-your-server)
{% endcontent-ref %}


# 管理產品與服務

在我們開通您的主機後，您可以在您的產品列表中看到您訂購的主機服務。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FzpMbh6c4HiNWfK9FKaf2%2FiShot_2025-02-01_23.23.58.png?alt=media&amp;token=e15bb667-e5c1-4f4a-a462-e8570e6a24f0" alt=""><figcaption></figcaption></figure>

您可點擊您欲設定的服務後，進入《雲端主機面板》，或變更《雲端主機面板》之密碼。

{% hint style="warning" %}
請注意: 此密碼與雲端主機系統密碼、官方網站之密碼不同。
{% endhint %}

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FxHiunXh2z6EqcXeWLQwK%2FiShot_2025-02-01_23.24.33.png?alt=media&amp;token=b1329083-4723-4a91-ae9d-975390281570" alt=""><figcaption></figcaption></figure>


# 管理您所擁有的主機

1. 在您點擊立即前往或輸入密碼，進入《雲端主機面板》後，您可看到您所擁有的所有雲端主機。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2F8cg8vUXmv38Cf265AjFX%2FiShot_2025-02-01_23.24.56.png?alt=media&amp;token=5c4ec475-babc-47b0-b087-37ed9659c6e0" alt=""><figcaption></figcaption></figure>

2. 點擊您欲管理的雲端主機後，您可從 Overview 中，看到雲端主機的 IP 位址、流量用量與資源使用資訊，也可使用 VNC 功能，以畫面方式管理您的雲端主機。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FiLJA0uBRpoiXiviPNeLU%2FiShot_2025-02-01_23.25.44.png?alt=media&amp;token=264bbb26-124e-4332-a713-18eb14af3669" alt=""><figcaption></figcaption></figure>

3. 若您需要重新安裝系統，可於 Settings > General > Reinstall Server 中，選擇欲安裝之系統與設定密碼。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FRyghlptV3VB9tljbLgdZ%2FiShot_2025-02-01_23.27.19.png?alt=media&amp;token=6052c6cc-cdbd-434e-8e7e-8ed9f60d7638" alt=""><figcaption></figcaption></figure>

4. 若您需要變更系統密碼或公鑰，可於 Settings > Security > Authentication 中，更新系統之密碼或公鑰。

{% hint style="warning" %}
請注意: 變更後，您需將雲端主機關機後重新開機（通過面板），方可生效。
{% endhint %}

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FzovNynb8IIxxuTCqQypq%2FiShot_2025-02-01_23.26.44.png?alt=media&amp;token=17b62d26-a3ae-44c8-8da4-a77fb7ad08e5" alt=""><figcaption></figcaption></figure>


# 網路與連線資訊

本公司旨在提供各地區優秀的網路品質與連線服務，細節您可參考知識庫其他內容。

{% content-ref url="/pages/3GtmfXn5ygU5TDlfpBAC" %}
[BGP / BYOIP](/knowledge-base/networking/bgp-byoip)
{% endcontent-ref %}

{% content-ref url="/pages/3YyAajYWD9mmYKePdYLR" %}
[端口與服務封鎖](/knowledge-base/networking/port-or-service-limit)
{% endcontent-ref %}

{% content-ref url="/pages/W6srOWRXr4i5Nm940a0S" %}
[在各系統中進行抓包](/knowledge-base/networking/dump-packet-in-server)
{% endcontent-ref %}

{% content-ref url="/pages/5kape0MXqgWudM9VavJ7" %}
[在各系統中進行路由追蹤](/knowledge-base/networking/traceroute-in-server)
{% endcontent-ref %}


# BGP / BYOIP

簡單資訊支援 [邊界閘道通訊協定 (Border Gateway Protocol)](https://www.cloudflare.com/zh-tw/learning/security/glossary/what-is-bgp/) 用於您向本公司宣告您的路由，或 [自訂 IP 位址首碼 (Bring Your Own IP)](https://blog.twnic.tw/2020/12/29/16539/) 由本公司代為宣告您的網段，支援 IPv4 與 IPv6。

若要啟用此功能，請詳閱相關服務條款，並在同意條款與條件的情況下開啟服務單。

***

### 服務可用區域

BGP (Border Gateway Protocol)

<table><thead><tr><th width="110.2734375">區域 (Zone)</th><th width="179.31640625">可用上游 (Upstream)</th><th width="168.73046875">可用交換中心 (IX)</th><th width="307.80859375">備註</th></tr></thead><tbody><tr><td>Taipei</td><td>Cogent, HE</td><td>STUIX</td><td>另有本地 ISP 可供介接，費用另計。</td></tr><tr><td>Hong Kong</td><td>Cogent, RETN</td><td>Equinix HK</td><td>目前暫停開放 IPv6 服務。</td></tr></tbody></table>

BYOIP (Bring Your Own IP)

<table><thead><tr><th width="111.21484375">區域 (Zone)</th><th>IPv4</th><th>IPv6</th></tr></thead><tbody><tr><td>Taipei</td><td>可用</td><td>可用</td></tr><tr><td>Hong Kong</td><td>可用</td><td>不可用</td></tr><tr><td>Canada</td><td>可用</td><td>可用</td></tr></tbody></table>

***

### 設定說明

* 雲端服務客戶不支援 AS-SET，其餘客戶另依契約所議定之。
* 因個別區域路由過濾器更新時間較長，台北約需 5 個工作日、香港約需 14 個工作日。
* 若您所宣告的網段遭受攻擊，本公司有權逕行對網段撤播或下發黑洞。


# 端口與服務封鎖

為保障所有客戶之使用品質，與避免濫用、違法事宜發生，本公司主動對下列端口/服務進行封鎖。

### 端口封鎖

* TCP/22 (SSH, Egress Only)
* TCP/23 (Telnet, Egress Only)
* TCP/25 (SMTP, Egress Only)
* TCP/445 (SMB, Egress Only)
* TCP/465 (SMTPS, Egress Only)
* TCP/587 (SMTPS, Egress Only)
* TCP/3389 (RDP, Egress Only)
* TCP/5900 (VNC, Egress Only)

### 服務封鎖

* 台灣政府機構網路 (Government Service Network)
* 台灣學術網路 (TANet) (學術單位、企業客戶預設允許)
* 台灣、海外購物網站
* 台灣、海外金融機構 / Fintech

若您有需要解鎖上述端口、服務，請來信告知理由並提供[保證書](https://drive.google.com/file/d/1ZAWcQe-4KsrJn1xfk3CAYVnpHa3cB4b7/view?usp=sharing)。


# 在各系統中進行抓包

### Windows (Windows 7/10/11, Windows Server)

1. 請至 [Wireshark 官方網站](https://www.wireshark.org/download.html) 中，下載 Windows x64 Installer 或 PortableApps（免安裝版）。
2. 執行 Wireshark，並選擇主要 Interface（通常為 Ethernet... 或 乙太網路...）後開始抓包。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2F0ZK1VMtgF7stIcLwHoE6%2Fimage.png?alt=media&amp;token=8c35efea-8e2f-4310-b21b-c6fad3f3a767" alt=""><figcaption></figcaption></figure>

3. 在感知到異常後，立即停止抓包。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FsWj2QGT20nJlE2wnRmdv%2Fimage.png?alt=media&amp;token=74b305ff-1521-4e3a-a3e4-b567cc90ce91" alt=""><figcaption></figcaption></figure>

4. 將抓包檔案存檔後，提供給工作人員，由技術人員協助排查，簡單資訊謝謝您的合作與體諒。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FqHsRi3eXdERrTQPSCmmE%2Fimage.png?alt=media&amp;token=e64627be-7b48-4c98-b41c-13c84c262faa" alt=""><figcaption></figcaption></figure>

### Linux  (Debian, Ubuntu)

1. 請使用 apt 套件管理工具，安裝 tcpdump 以進行抓包。 (`apt install tcpdump`)

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2F80rVAjL3Guk8XOzknqyy%2Fimage.png?alt=media&amp;token=66326f42-dd87-408f-b19c-88ec12e24ea1" alt=""><figcaption></figcaption></figure>

2. 使用內建工具確定主要 Interface，用於後續抓包使用，以該圖為例，則為 `eth0`。(`ip addr`)

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FlhECqFBbIrJNJU34UbC5%2Fimage.png?alt=media&amp;token=f5d26280-70b0-4005-a13b-eb52e53fc4dd" alt=""><figcaption></figcaption></figure>

2. 使用 tcpdump 工具開始抓包。(`tcpdump -i <Interface> -s 65535 -w output.pcap`)

{% hint style="danger" %}
請在感知到異常後，立即以 Ctrl + C 退出，提供我們 output.pcap 檔案，並告知我們時間點。
{% endhint %}

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FC2bXnslw4fV0N4pAU4Wg%2Fimage.png?alt=media&amp;token=d1d8598a-eb90-4473-8064-1357c4a9fd0b" alt=""><figcaption></figcaption></figure>


# 在各系統中進行路由追蹤

{% hint style="info" %}
若有時發現與伺服器的連線並不穩定或無法連線至伺服器， 請使用下列工具進行路由追蹤，再將圖片截圖回傳我們，以利我們確認連線狀況。
{% endhint %}

### Windows (Windows 7/10/11, Windows Server)

1. 請至 [WinMTR 官方網站](https://winmtr.net/) 中，下載相關工具，解壓縮後執行，以進行路由追蹤。
2. 使用 WinMTR 工具，追蹤您的伺服器 IP，此文以 1.1.1.1 為例。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FoJc8hw9hyGndIiZgToPF%2Fimage.png?alt=media&amp;token=8324dbc5-218d-4960-9e41-cfee5e905555" alt=""><figcaption></figcaption></figure>

3\. 將追蹤結果截圖後，交由工作人員協助排查，簡單資訊謝謝您的合作與體諒。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2Fc2UIAn4DUwH6xl2zFLiK%2Fimage.png?alt=media&amp;token=a3ef1981-b659-4df4-9ff5-d9cb6f8652ef" alt=""><figcaption></figcaption></figure>

### MacOS

1. 請使用 brew 工具，安裝 mtr，以進行路由追蹤。 (`brew install mtr`)

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FJ9Rdufhe5xLCIfrtOYgm%2Fimage.png?alt=media&amp;token=fc686c9a-a7b9-4db7-96a6-5c1cef213ec5" alt=""><figcaption></figcaption></figure>

2. 使用 mtr 工具，追蹤您的伺服器 IP，此文以 1.1.1.1 為例。(`sudo mtr 1.1.1.1`)

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FEnrxQylEOd7yNP1qmLHl%2Fimage.png?alt=media&amp;token=3a761227-54a2-4bec-a5c8-b7f6d8a7a738" alt=""><figcaption></figcaption></figure>

3. 將追蹤結果截圖後，交由工作人員協助排查，簡單資訊謝謝您的合作與體諒。

### Linux (Debian, Ubuntu)

1. 請使用 apt 套件管理工具，安裝 mtr，以進行路由追蹤。(`sudo apt install mtr`)

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2Fn8Wt3lnaZzd7t0TMaHwx%2Fimage.png?alt=media&amp;token=1f078e9e-e8d9-42e5-8e9a-7659b956cb82" alt=""><figcaption></figcaption></figure>

2. 使用 mtr 工具，追蹤您的伺服器 IP，以 1.1.1.1 為例。(`sudo mtr 1.1.1.1`)

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2F0kIjfZfHkosVOZrGMuM0%2Fimage.png?alt=media&amp;token=fe6daa45-b160-483f-8e40-2944d4b6c265" alt=""><figcaption></figcaption></figure>

3. 將追蹤結果截圖後，交由工作人員協助排查，簡單資訊謝謝您的合作與體諒。


# Minecraft SRV 紀錄設定

{% hint style="info" %}
在您自備網域時，工作人員會請您設定 SRV 紀錄，讓玩家能夠正常連線（僅適用於 Java 版）。
{% endhint %}

每間 DNS 廠商，所維護之控制介面均有不同，本文僅介紹數個客戶常用之 DNS 廠商。

1. Cloudflare

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2Ftz1bWIg2BXKe2lz0Uc0J%2FiShot_2025-01-31_13.22.50.png?alt=media&amp;token=b68d2289-cdde-4a33-ae65-5607c1cd1b14" alt=""><figcaption></figcaption></figure>

2. Gcore
3. Gandi


# 雲端主機

又稱虛擬私人伺服器或 Virtual Private Server，是專為彈性需求打造的雲端解決方案。

<details>

<summary>雲端主機是什麼？</summary>

雲端主機是在高效能實體伺服器上，透過虛擬化技術切割出的獨立虛擬環境，為您提供專屬的運算資源，包含CPU、記憶體、硬碟空間等，讓您擁有如實體主機般的完整控制權。

</details>

<details>

<summary>為什麼要選擇雲端主機？</summary>

**極致靈活**，可依需求快速調整規格，支援動態擴容與資源升級，讓您的服務不受硬體限制。

**快速部署**，幾分鐘內即可完成建置，立即開始使用。

**成本效益**，依實際使用量計費，無需一次性投入大量硬體成本。

**高可用性**，採用分散式架構，可按您需求建置 HA 與高可用服務。

</details>

<details>

<summary>雲端主機有何優勢？</summary>

**專業技術支援**，在地化的服務支援、經驗豐富的工程師團隊，提供持續監控與 8/5 技術協助。

**完整的管理功能**，提供直觀的控制面板，讓您輕鬆管理主機資源、監控效能、設定備份，並支援多種作業系統範本，如 Debian, Ubuntu, CentOS 與 Windows Server 等。

**資安防護**，可按您需求建置、啟用 DDoS 防護、自動備份、防火牆等進階安全功能，確保您的服務安全無虞。

</details>

***

### 快速交機

簡單資訊提供您工作日 15 分鐘上線服務，即您在上午 10 時完成下單、上午 10 時 45 分完成付款，上午 11 時前完成交機，您可立即開始建置您的服務與設施（例外狀況如非工作日、負載過高時段除外）。

### 客製線路

可基於您要求，訂製國內外優化線路與路由（舉凡延遲、備援要求與 DDoS 防禦及清洗），同時由專業網路工程師，為您持續監控以保障服務穩定性。

***

### 基礎方案、規格（台灣雲端主機、專屬伺服器）

<table><thead><tr><th width="158">處理器</th><th width="160">記憶體</th><th width="125">硬碟</th><th width="141">網路</th><th>價格</th></tr></thead><tbody><tr><td>1 Core</td><td>DDR4 2G ECC</td><td>10GiB SSD</td><td>0.5T@1Gbps</td><td>159 NT (稅外加)</td></tr><tr><td>1 Core</td><td>DDR4 4G ECC</td><td>20GiB SSD</td><td>1T@1Gbps</td><td>259 NT (稅外加)</td></tr><tr><td>2 Core</td><td>DDR4 8G ECC</td><td>40GiB SSD</td><td>2T@1Gbps</td><td>359 NT (稅外加)</td></tr><tr><td>4 Core</td><td>DDR4 16G ECC</td><td>80GiB SSD</td><td>4T@1Gbps</td><td>659 NT (稅外加)</td></tr><tr><td>8 Core</td><td>DDR4 32G ECC</td><td>160GiB SSD</td><td>8T@1Gbps</td><td>1,259 NT (稅外加)</td></tr></tbody></table>

### 基礎方案、規格（香港雲端主機、專屬伺服器）

<table><thead><tr><th width="158">處理器</th><th width="160">記憶體</th><th width="125">硬碟</th><th width="141">網路</th><th>價格</th></tr></thead><tbody><tr><td>1 Core</td><td>DDR4 2G ECC</td><td>10GiB SSD</td><td>0.5T@1Gbps</td><td>139 NT (稅外加)</td></tr><tr><td>1 Core</td><td>DDR4 4G ECC</td><td>20GiB SSD</td><td>1T@1Gbps</td><td>239 NT (稅外加)</td></tr><tr><td>2 Core</td><td>DDR4 8G ECC</td><td>40GiB SSD</td><td>2T@1Gbps</td><td>339 NT (稅外加)</td></tr><tr><td>4 Core</td><td>DDR4 16G ECC</td><td>80GiB SSD</td><td>4T@1Gbps</td><td>639 NT (稅外加)</td></tr><tr><td>8 Core</td><td>DDR4 32G ECC</td><td>160GiB SSD</td><td>8T@1Gbps</td><td>1,239 NT (稅外加)</td></tr></tbody></table>

### 其他服務加用（非所有地區均適用）

<table><thead><tr><th width="197">服務名稱</th><th width="140">價格</th><th width="416">說明</th></tr></thead><tbody><tr><td>BGP Sessions</td><td>永遠免費！</td><td>免費提供 BGP 服務，惟過白可能收取另外費用。</td></tr><tr><td>主機互聯建置</td><td>永遠免費！</td><td>免費提供您多台主機互相建置連線，不收取費用。</td></tr></tbody></table>

***

#### 其他方案或客製化規格，歡迎您來信詢問。

本公司誠摯歡迎您通過致電 ([02-77428994](tel:+886-2-77428994))、Email (<sales@simple.taipei>) 或 Telegram ([@sales\_simple](https://t.me/sales_simple)) 詢問。


# 實體主機

又稱專屬伺服器、獨立伺服器或 Dedicated Server，是專為有效能要求之客戶所打造的解決方案。

<details>

<summary>實體主機是什麼？</summary>

實體主機是一台完整的實體伺服器設備，專門提供給 「**單一客戶**」 使用。

不同於虛擬主機或雲端服務，實體主機提供專屬的硬體資源，包括處理器、記憶體、硬碟和網路頻寬等，這些資源不會與其他用戶共享，**100% 由您使用**。

</details>

<details>

<summary>為什麼要選擇實體主機？</summary>

**效能穩定且可預期**，您的計算資源、硬體資源完全不受其他用戶影響、資源使用完全自主可控，並且效能表現持續穩定。

**更高的安全性和控制權**，硬體上實體隔離，降低資安風險、您具備完整的系統控制權限，且有可自訂安全策略。

**成本效益高**，大量運算時比雲端更划算、固定費用，無隱藏支出，並且適合您長期使用需求。

</details>

<details>

<summary>實體主機有何優勢？</summary>

**專業技術支援**，在地化的服務支援、數年經驗的資深工程師協助您移轉設施、快速完成架構上線，同時在上線後持續監控系統與機房狀況。

**資料主權完整**，可配合您的需求完成備援方案、冷資料儲存、儲存設施安全銷毀，且您具備完整的資料控制權(Root for Linux / Administrator for Windows)，俾利符合相關法律法規要求。

</details>

***

### 快速交機

簡單資訊提供您工作日 6 小時上線服務，即您在上午 10 時完成下單、上午 11 時完成付款，下午 4 時前完成交機，您可立即開始建置您的服務與設施（例外狀況如非工作日、負載過高時段除外）。

### 客製線路

可基於您要求，訂製國內外優化線路與路由（舉凡延遲、備援要求與 DDoS 防禦及清洗），同時由專業網路工程師，為您持續監控以保障服務穩定性。

### 硬體維護

保護您的服務安全，硬體異常時，即時由專業工程師為您安排零部件更換或提供您備用伺服器，最小化降低您基礎設施之影響。

***

### 基礎方案、規格（台灣實體主機、專屬伺服器）

<table><thead><tr><th width="158">處理器</th><th width="155">記憶體</th><th width="119">硬碟</th><th width="141">網路</th><th>價格</th></tr></thead><tbody><tr><td>E5-2689 v4 *2</td><td>DDR4 128G ECC</td><td>1TiB SSD</td><td>100M 不限量</td><td>6,500 NT (稅外加)</td></tr><tr><td>Gold 6138 *2</td><td>DDR4 128G ECC</td><td>1TiB SSD</td><td>100M 不限量</td><td>8,500 NT (稅外加)</td></tr></tbody></table>

### 其他服務加用

<table><thead><tr><th width="197">服務名稱</th><th width="140">價格</th><th width="416">說明</th></tr></thead><tbody><tr><td>BGP Sessions</td><td>永遠免費！</td><td>免費提供 BGP 服務，惟過白可能收取另外費用。</td></tr><tr><td>主機互聯建置</td><td>永遠免費！</td><td>免費提供您多台主機互相建置連線，不收取費用。</td></tr><tr><td>自備硬碟</td><td>200 NT / M</td><td>您可郵寄硬碟至本公司，由技術人員協助安裝。</td></tr></tbody></table>

***

#### 其他方案或客製化規格，歡迎您來信詢問。

本公司誠摯歡迎您通過致電 ([02-77428994](tel:+886-2-77428994))、Email (<sales@simple.taipei>) 或 Telegram ([@sales\_simple](https://t.me/sales_simple)) 詢問。


# 機房代管

又稱為主機託管、主機寄存或 Colocation，是專為您自備硬體提供的管理方案。

本公司於台灣、香港等地，均與專業廠商，如 iAdvantage 及 Chief Telecom, Inc. 租賃伺服器機房，提供客戶機房代管服務，通過自備伺服器，達成規格、資產年限、安全性完全控管。

***

### 基礎方案、規格（台灣機房代管）

<table><thead><tr><th width="189">規格</th><th width="165">網路</th><th>價格</th></tr></thead><tbody><tr><td>1U @ 150W (N+1)</td><td>100M 不限量</td><td>3,500 NT (稅外加，需酌收一次性設定費)</td></tr><tr><td>2U @ 300W (N+1)</td><td>100M 不限量</td><td>6,000 NT (稅外加，需酌收一次性設定費)</td></tr></tbody></table>

***

#### 其他方案或專案諮詢，歡迎您來信詢問。

本公司誠摯歡迎您通過致電 ([02-77428994](tel:+886-2-77428994))、Email (<sales@simple.taipei>) 或 Telegram ([@sales\_simple](https://t.me/sales_simple)) 詢問。


# 網路轉訊

又稱網際網路訊務轉接、送或 IP Transit，是提供您建置自有網路的解決方案。

本公司直接與多間 Tier-1 與國內外業者建立 Peering 或 Transit 連接，提供您低延遲、高頻寬的解決方案。

<figure><img src="https://1156695675-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsKgpvqBwyh8y3CH7rJit%2Fuploads%2FBTEZy6KW2hqi6wKecZZH%2Fimage.png?alt=media&amp;token=80e58518-5229-4e03-8380-4aa87986f66e" alt=""><figcaption></figcaption></figure>

本公司亦提供 DDoS 清洗服務，供貴客戶選擇。

***

#### 本服務採專案報價，歡迎您來信詢問。

本公司誠摯歡迎您通過致電 ([02-77428994](tel:+886-2-77428994))、Email (<sales@simple.taipei>) 或 Telegram ([@sales\_simple](https://t.me/sales_simple)) 詢問。


# About Us

#### Simple Information, founded on our belief in simplicity and fundamentals, transforms raw materials that constitute messages and knowledge into information.

***

We meticulously craft cloud computing, data center hosting, and information service solutions, adhering to the principle of information transparency, aiming to eliminate unnecessary communication barriers and misunderstandings. You can conveniently access cloud computing pricing, ordering, and operational services through our official website in a one-stop manner.

Meanwhile, we also provide professional staff for personal assistance, saving your valuable time and bringing you a smoother and more efficient experience.

### Related Links

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Client Area</strong></td><td>One-stop integration of cloud services.</td><td><a href="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2F7Q3oDvHybr561UkFF8GE%2FiShot_2025-03-24_11.59.56.png?alt=media&amp;token=20065839-20bd-4ca5-a9ef-b2f5e7ac38bc">iShot_2025-03-24_11.59.56.png</a></td><td></td><td><a href="https://portal.simple.taipei">https://portal.simple.taipei</a></td></tr><tr><td><strong>Real-time Status</strong></td><td>Monitoring helps us improve.</td><td><a href="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FIYJna39kgh1SIYrN626c%2FiShot_2025-03-24_12.00.16.png?alt=media&amp;token=d3129f9c-99de-4459-b6af-eb5496895e51">iShot_2025-03-24_12.00.16.png</a></td><td></td><td><a href="https://status.simple.taipei">https://status.simple.taipei</a></td></tr><tr><td>Looking Glass</td><td>Real-Time Traceroute and BGP route checker.</td><td><a href="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FvOaUNdxqDJCaA7N1QPcM%2FiShot_2025-03-24_12.00.26.png?alt=media&amp;token=afa66180-496c-4cee-844d-328ad08b90bd">iShot_2025-03-24_12.00.26.png</a></td><td></td><td></td></tr></tbody></table>

### Payment Methods

Simple Information not only serves domestic enterprises but also collaborates with several public and private educational institutions, and welcomes individuals to use our company's services. We support multiple payment methods, and if the following options don't meet your needs, please feel free to contact us for discussion.

* Domestic and international credit cards (VISA, MasterCard) and UnionPay
* Domestic bank transfer and international bank transfer (SWIFT)
* Domestic convenience store payment codes and barcodes
* JKoPay electronic payment
* Domestic check payments (Welcome educational institutions and government organizations to pay according to payment terms)

### Contact Us

* Main Line: (+886) 02-77428994
* Web Support Ticket: <https://portal.simple.taipei/submitticket.php>
* Email: <sales@simple.taipei>
* Telegram: <https://t.me/sales_simple>

### Frequently Asked Questions

<details>

<summary>Is Simple Information a legal company?</summary>

Simple Information is a legally established company in accordance with the Company Act, and we issue government-registered invoices for all service fees.

</details>

<details>

<summary>What regions does Simple Information currently serve?</summary>

We currently provide cloud computing and data center colocation services in Taiwan and Hong Kong.

</details>

<details>

<summary>Does Simple Information provide SLA guarantees for its services?</summary>

Currently, we do not provide SLA guarantees for products on our official website. However, in the past six months, our SLA has consistently remained above 99.9%. If you require SLA guarantees, please contact our sales representatives.

</details>


# Privacy Policy

{% hint style="danger" %}
This document version is primarily in Traditional Chinese. The Company bears no responsibility for any discrepancies or differences.
{% endhint %}

{% hint style="warning" %}
The following statements must be disclosed to you in accordance with the "Personal Data Protection Act. (Taiwan)"
{% endhint %}

Welcome to the services provided by Simple Information, Inc. (hereinafter referred to as "the Company"). According to Article 8, Paragraph 1 of the Personal Data Protection Act (hereinafter referred to as "PDPA"), to ensure the protection of users' personal data, privacy, and rights, when you have read and agreed to the "Simple Information, Inc. Privacy Policy" it indicates your willingness to exercise your right of consent granted by law.

#### I. Purpose of Personal Data Collection

1. The collection of personal data in this industry includes activities related to information, communication, telecommunications, computer system design, data processing, and data supply services.
2. The above-related business activities or other work within the scope defined by business items.

#### II. Categories of Personal Data Collection Identification categories (e.g., Chinese and English names, national ID numbers, identification codes, contact phone numbers, addresses, email addresses, bank account numbers and account names, other identification numbers).

#### III. Period, Area, Subjects, and Methods of Personal Data Use

1. Data Usage Period: The retention period necessary for the Company or business operations.
2. Data Usage Area: Your personal data will be used in areas where the Company provides services.
3. Data Usage Units: The Company, cooperative promotion units, business-related institutions, and legally authorized investigative agencies or financial supervisory authorities.
4. Data Usage Methods: Electronic documents, paper documents, or automated machines or other non-automated methods.

#### IV. Rights Granted by the PDPA

According to Article 3 of the PDPA, you may exercise the following rights regarding your personal data held by the Company:

1. Rights to query, review, copy, supplement, correct, request to cease collection, request to cease processing, request to cease use, and request deletion.
2. The methods of data provision, processing time, query fees, and payment deadlines for exercising the above rights shall be handled in accordance with laws, Company business regulations, and service contract provisions. Necessary costs may be charged, but the Company may deny customer applications based on considerations such as business necessity and legal retention periods according to Articles 10 and 11 of the Personal Data Protection Act.

#### V. Personal Data Protection Measures&#x20;

The Company has implemented the following necessary measures for personal data protection:

1. Allocation of management personnel and adequate resources
2. Definition of personal data scope
3. Personal data risk assessment and management mechanisms
4. Incident prevention, notification, and contingency mechanisms
5. Internal management procedures for personal data collection, processing, and use
6. Data security management and personnel management
7. Awareness promotion and educational training
8. Equipment security management
9. Data security audit mechanisms
10. Usage records, tracking data, and evidence preservation
11. Continuous overall improvement of personal data security maintenance


# Terms of Service

Our company aims to create an open and transparent service environment. All publicly available contract terms are clearly stated on this page.

{% content-ref url="/pages/yJxN0WFEhQQYWJyfnE6X" %}
[Cloud Computing](/en-us/terms-of-service/cloud-computing)
{% endcontent-ref %}


# Cloud Computing

**Article 1: Subject Matter of Contract**

1. Simple Information, Inc. (hereinafter referred to as "Simple Information") provides telecommunications networks and Internet connection systems for customers to engage in Internet-related services.
2. Customer applications for virtual, cloud, or physical computing services (hereinafter referred to as "the Service") shall be handled in accordance with the terms of this contract.

**Article 2: Data Circuit Rental and Related Equipment Requirements**

1. When customers lease this Service from Simple Information, if data circuits are required, customers must apply directly with Type I telecommunications operators or provide necessary documents to authorize Simple Information to handle the application on their behalf. The rights and obligations arising between customers and Type I telecommunications operators regarding data circuit rental are unrelated to Simple Information.
2. Network connection equipment required for data circuits rented from Type I telecommunications operators shall be provided and maintained by customers. Simple Information is not responsible for direct or indirect losses and compensation caused by customers' system errors or equipment failures.
3. Simple Information bears no responsibility for any losses caused by poor transmission quality or service interruption from the Type I telecommunications operator providing data circuit services.
4. Customers shall pay Type I telecommunications operators directly for installation, relocation, and monthly rental fees for data circuits. Customers may also authorize Simple Information to make payments to Type I telecommunications operators on their behalf.

**Article 3: Management of Leased Equipment**

1. For equipment leased from Simple Information, ownership remains with Simple Information. Customers may not sell, lend, pledge, lease, transfer, or otherwise dispose of the equipment. In case of violation, Simple Information may immediately recover the equipment and demand compensation for all resulting losses.
2. Customers shall exercise due care as prudent administrators in managing and using equipment leased from Simple Information. In case of damage or loss, except for force majeure events, customers shall compensate Simple Information according to prices set by Simple Information.
3. If equipment leased from Simple Information malfunctions, customers shall immediately notify Simple Information, which shall promptly resolve the malfunction or assist customers in solving related issues.

**Article 4: Application and Changes**

1. Customers applying for the Service shall submit application forms along with company registration documents and identification documents of the company's responsible person.
2. Customers shall guarantee that their application information is true and complete. Customers shall be responsible for any disputes arising from false information.
3. If customers require changes to the Service, they shall complete relevant forms and follow Simple Information's prescribed procedures.

**Article 5: Special Provisions**

1. Simple Information only provides Service-related services. As the Internet is an open network maintained by various network providers, Simple Information cannot be responsible for the accuracy and completeness of information resources accessed by customers. Simple Information shall not be liable for direct or indirect losses resulting from transmission speeds or network data access.
2. Simple Information has the right to suspend or terminate services or contracts related to the Service if customers engage in any of the following, and customers shall bear all legal responsibilities:
   1. Actions that endanger communications or affect other users' rights.
   2. Sending electronic messages to recipients' mailboxes without consent, where electronic messages refer to emails, text messages, or other information transmitted through communication devices.
   3. Maliciously attacking others' equipment through mass electronic message transmission.
   4. Spreading computer viruses or programs that can interfere with normal computer operations.
   5. Distributing threatening, defamatory, personal attacks, privacy violations, pornographic, or other text, images, or videos that violate public order and morals.
   6. Actions that affect Simple Information's system operations or increase system load.
   7. Other actions that violate others' rights or laws.
3. Customers shall comply with international usage practices and shall not attempt to intrude into other systems on the network. They shall not destroy network services or engage in activities prohibited by public order, good morals, laws, or administrative/judicial orders.
4. If customers violate the preceding provisions, besides being personally responsible, Simple Information may terminate services to maintain service quality and disconnect hosted equipment from external networks. Customers shall bear any consequences and potential losses.
5. Customers shall not illegally resell, transfer, or in any form deliver IP addresses provided by Simple Information to third parties. In case of violation, Simple Information has the right to suspend or terminate Service-related services or contracts, and customers shall bear all legal responsibilities.

**Article 6: Payment Terms**

1. Service charges begin from the activation date, with billing methods as shown in the service application/change form. If customers have concerns, they must notify Simple Information within five days of receiving the activation notice. After this period, customers are deemed to have confirmed and accepted the Service content and activation date.
2. For system setup fees, monthly fees, and other charges, Simple Information shall issue bills one month before the due date for the following month's fees. Customers shall pay by wire transfer or cash check before the due date per Simple Information's notice and fax the transfer receipt to Simple Information's accounting contact. If customers dispute fee calculations, they must notify Simple Information in writing with reasons within five days of receiving the payment notice. After this period, customers are deemed to fully accept and shall pay fees as scheduled.
3. Notification addresses shall be based on those registered in the application form. If customers have provided an email address, they agree to receive notifications electronically. Customers shall notify Simple Information in advance of any address changes in writing or electronically.
4. If customers fail to pay as per the preceding paragraph, they shall pay daily interest at a monthly rate of 1% from the day after the due date until actual payment. Simple Information shall include this in the next bill and may terminate all services to customers.
5. Service charges are calculated monthly. Even if actual usage is less than one month, fees are still charged for a full month. However, if the contract is terminated for reasons not attributable to customers, fees shall be calculated proportionally based on actual usage.
6. Monthly fees shall be settled according to the rates listed in the application form. Simple Information may adjust fees with one month's notice to customers before the effective date, after which adjusted rates apply.

**Article 7: Taxes**

Customers agree to bear all taxes related to the Service. If tax laws require Simple Information to collect taxes, customers agree to their inclusion in the bill.

**Article 8: Damage Compensation and Insurance**

1. Per Article 23 of the Telecommunications Act, Simple Information is not liable for damages caused by Type I telecommunications (fixed network) providers' line failures, interruptions resulting in errors, delays, disruptions, or transmission failures, but will assist customers in contacting local Type I telecommunications providers for repairs.
2. If customers experience continuous interruption for 24 hours or more due to Simple Information's factors, disconnected time will not be charged and will be deducted from the next bill.
3. Simple Information is not responsible for restoration or compensation for line interruptions or equipment damage caused by force majeure events such as typhoons, earthquakes, tsunamis, floods, or war.
4. Both parties agree that Simple Information's total liability for the Service is limited to Paragraph 1 and excludes indirect damages, business losses, or other damages. Customers should obtain relevant insurance as needed to protect their interests.

**Article 9: Service Termination**

1. If customers violate these contract terms, Simple Information may immediately terminate this application and contract if customers fail to rectify within 14 days after written notice. Such termination does not affect Simple Information's right to claim damages.
2. If customers do not provide written notice of non-renewal 30 days before service expiration, the Service automatically renews for one year. Customers may terminate with 30 days' written notice before the intended termination date, effective upon completing written cancellation. Data circuit fees collected on behalf of Type I telecommunications operators shall be calculated based on actual termination dates provided by them; customers may not refuse payment citing service termination.
3. Customers may terminate during the service period or automatic renewal period but must pay the following termination fees as reasonable estimates of actual damages and punitive damages:
   1. Termination before service commencement requires payment of three months' service fees.
   2. Termination after service activation but before period expiration requires payment of issued invoices plus the full amount Simple Information would have received for complete service delivery.
4. Customers shall exercise due care with network equipment provided by Simple Information and return it upon service termination. If customers cannot return, lose, damage equipment, or require repeated collection attempts, they shall compensate Simple Information at set prices.

**Article 10: Changes and Compliance**&#x20;

If Simple Information must suspend or terminate all or part of the Service due to legal, administrative, or judicial orders, changed circumstances, or business needs, it shall notify customers one month before the planned suspension or termination date. Customers agree to comply without objection.

**Article 11: Personal Data Protection**

1. Simple Information has confidentiality obligations regarding customers' personal data obtained through business operations and shall use such data only within the minimum necessary scope and purpose for contract fulfillment. By signing this contract, customers consent to Simple Information's use of their personal data within said scope and purpose. Except as otherwise provided in this contract or when customers exercise rights under law (Taiwan's Personal Data Protection Act and/or EU GDPR), or in the following cases complying with Article 20(1) of the Personal Data Protection Act, Article 7 of the Telecommunications Act, or other relevant laws, Simple Information shall not disclose to third parties:
   1. Judicial, supervisory, or law enforcement agencies requiring information for criminal investigation or evidence collection.
   2. Other government agencies requiring information for legitimate exercise of public authority.
   3. Agencies related to public safety requiring information for emergency rescue.
2. Under Taiwan's Personal Data Protection Act and without hindering Simple Information's necessary contract fulfillment, customers may exercise rights to: query or request access, request copies, request supplements or corrections, request cessation of collection, processing, and use, and request deletion.
3. Individuals domiciled or residing in the EU may exercise the following rights under GDPR without hindering Simple Information's necessary contract fulfillment: right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, and right to object.
4. Unspecified matters shall be handled according to the Company's Privacy Policy.

**Article 12: Contract Modification**

1. Modifications, deletions, or additions to this application and contract terms require mutual agreement through signed documents, unless otherwise specified. If either party has opinions or disputes, contact persons shall convene coordination meetings for joint resolution.
2. This application and contract terms constitute the entire agreement between parties regarding Service rental, superseding all previous oral communications, written suggestions, negotiations, statements, commitments, and other communications.

**Article 13: Unspecified Matters**

1. Unspecified matters shall follow relevant Taiwan laws, National Communications Commission (NCC) regulations, Taiwan Network Information Center (TWNIC) and Asia Pacific Network Information Centre (APNIC) standards and recommendations.
2. Attachments to these contract terms are considered part thereof. If attachment contents conflict with these terms, these terms shall prevail.

**Article 14: Governing Court**

Both parties agree that the Taiwan Taipei District Court shall be the court of first instance for all disputes arising from this contract.


# Identity Verification Instructions

### File you need to prepare

Individuals: You need to provide a copy of the front and back of your ID card, residence permit, driver's license, health insurance card, military ID card, household registration transcript, passport or international driver's license as proof of identity.

For firms, companies or corporate bodies: You need to provide a copy of Business Registration Transcript, Change of Company Registration Form or Uniform Numbering Notification, and the front and back of the person in charge's Identity Card, Residence Permit, Driving License, Health Insurance Card, Military Identity Card, Transcript of Household Registration, Passport or International Driving License as proof of identity.

You may add a watermark “for Simple Information identity verification only”, but it must not obscure any important information.

### Why need Identity Verification

1. We are a registered Taiwanese company in accordance with the provisions of the service in this country, in principle, by the government agencies require (criminal cases, copyright law, etc.), we must come forward to provide user information, this is to protect us, but also to minimize abuse.
2. All services that require authentication will be marked with the words KYC Required and Real Name Authentication on the product purchase page.

### How to Complete Identity Verification

{% hint style="warning" %}
We reserves the right to refute the authentication, if there is any abnormality in your uploaded documents, the Company may require you to provide other supporting documents for verification.

It is recommended that you complete the identity verification process before placing an order to avoid delaying the opening of the service.
{% endhint %}

{% hint style="info" %}
For corporate accounts, please contact a staff member to provide a window for uploading registration documents.
{% endhint %}

1. After you have logged in to your account, you can click on Identity Verification from the menu at the top right corner of the official website to enter the Identity Verification form.

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FAoRw5HbIR7YnSxjJHedK%2Fimage.png?alt=media&amp;token=3248edeb-15d9-453c-ae2e-9db98a19bdb3" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FEu1YD62moof53bcWpXlL%2Fimage.png?alt=media&amp;token=5e37546a-f395-4905-a7b2-ba4d681e697d" alt=""><figcaption></figcaption></figure>

2. After you have prepared the relevant documents, please click Verify to upload the documents.
3. We will complete the verification within 3 working days and inform you of the result.


# Explanation of Amount

To avoid difficulties in managing billing amounts due to different expiration dates, our company adopts a prorated billing method.<br>

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2Fdbbha3HOjwxq3SQ4a7ss%2Fprorata-billing-diagram-en.png?alt=media&amp;token=300bfa8e-2aec-474e-a492-fbf0142c7119" alt=""><figcaption></figcaption></figure>

If you have any questions, please feel free to create a service ticket to contact our staff. We will do our utmost to answer your questions.


# Cloud Computing Instructions

This page will detail the management and control of cloud servers, aiming to provide you with a better experience. If there are any omissions, please feel free to contact us by email.

{% content-ref url="/pages/WWGV4A68BgP9ICFo2NHl" %}
[Manage Product and Service](/en-us/knowledge-base/cloud-computing-instructions/manage-product-and-service)
{% endcontent-ref %}

{% content-ref url="/pages/I8kH9wDAjVA6D7DEqpdQ" %}
[Manage Your Server](/en-us/knowledge-base/cloud-computing-instructions/manage-your-server)
{% endcontent-ref %}


# Manage Product and Service

After activating your server, you'll find your purchased hosting service in your product list.&#x20;

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2F8QLyCcGCJUsPmdSZC4of%2Fimage.png?alt=media&amp;token=9997956b-b93a-4094-8119-dbe333bc43f2" alt=""><figcaption></figcaption></figure>

Click on your desired service to access the 'Cloud Computing Panel' or change its password.

{% hint style="warning" %}
Note: This password differs from the cloud server operating system password and official website password.
{% endhint %}

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2F9X6wLmb4AWy3N7IeCOOX%2Fimage.png?alt=media&amp;token=0cb1d96d-4170-4ce1-8c16-d201dc4a6acf" alt=""><figcaption></figcaption></figure>


# Manage Your Server

1. Access the 'Cloud Computing Panel' by clicking "Go Now" or entering your password to view all your cloud servers.

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FYq69Aja8jyF8ctSJk24R%2Fimage.png?alt=media&amp;token=476c9805-a540-40e0-b338-77d83f39ce1f" alt=""><figcaption></figcaption></figure>

2. Select your target server to view its IP address, traffic usage, and resource information in Overview. Use VNC for graphical server management.

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FTLpFvX6EjPzDGrZsOrY3%2Fimage.png?alt=media&amp;token=b1f15f91-56cf-455e-b326-ef14800a0348" alt=""><figcaption></figcaption></figure>

3. For system reinstallation, go to Settings > General > Reinstall Server to select OS and set password.

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FGrsiskgAcPXhPejcSSTV%2Fimage.png?alt=media&amp;token=10dea7f6-5033-406f-a538-8198bdab4635" alt=""><figcaption></figcaption></figure>

4. To update system password or public key, navigate to Settings > Security > Authentication.

{% hint style="warning" %}
Note: Changes take effect after server restart (through panel).
{% endhint %}

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FdSvt4xF3Jj5cCK0BVK6I%2Fimage.png?alt=media&amp;token=20dad0da-2998-4d6e-9ad8-d96bbb27dd00" alt=""><figcaption></figcaption></figure>


# Networking

We aim to provide excellent network quality and connectivity across the region, details of which can be found elsewhere in the Knowledge Base.

{% content-ref url="/pages/E8iSGD5yngmsQ3ezYIuq" %}
[BGP / BYOIP](/en-us/knowledge-base/networking/bgp-byoip)
{% endcontent-ref %}

{% content-ref url="/pages/XTa9nLPQEz9bySnOpE3E" %}
[Dump Packet across operating systems](/en-us/knowledge-base/networking/dump-packet-in-server)
{% endcontent-ref %}

{% content-ref url="/pages/gtaO2m8BwuFhnL7VeJdq" %}
[Perform packet capture across operating systems](/en-us/knowledge-base/networking/traceroute-in-server)
{% endcontent-ref %}


# BGP / BYOIP

Simple Information supports Border Gateway Protocol (BGP) for announcing your routes to our company, or Bring Your Own IP for our company to announce your network segments on your behalf, supporting both IPv4 and IPv6.&#x20;

To enable this feature, please read the relevant service terms and open a service ticket if you agree to the terms and conditions.

***

### **Service Available Regions**

BGP (Border Gateway Protocol)

<table><thead><tr><th width="132.73828125">Service Zone</th><th width="149.24609375">Upstream</th><th width="161.7578125">Internet Exchange</th><th>Remark</th></tr></thead><tbody><tr><td>Taipei</td><td>Cogent, HE</td><td>STUIX</td><td>Local ISPs are also available at an additional cost.</td></tr><tr><td>Hong Kong</td><td>Cogent, RETN</td><td>Equinix HK</td><td>IPv6 service is currently not available.</td></tr></tbody></table>

BYOIP (Bring Your Own IP)

<table><thead><tr><th width="137.34765625">Service Zone</th><th width="253.83984375">IPv4</th><th>IPv6</th></tr></thead><tbody><tr><td>Taipei</td><td>Available</td><td>Available</td></tr><tr><td>Hong Kong</td><td>Available</td><td>Not available</td></tr><tr><td>Canada</td><td>Available</td><td>Available</td></tr></tbody></table>

***

### Configuration Instructions

* Cloud service customers do not support AS-SET; other customers follow what is specified in their contracts.
* Due to longer update times for individual regional route filters, Taipei requires about 5 working days, Hong Kong requires about 14 working days.
* If your announced network segment suffers an attack, our company reserves the right to withdraw the segment or implement blackholing.


# Port / Service Limit

In order to protect the quality of use of all customers, and to avoid abuse and violation of the law, our company takes the initiative to block the following ports/services.

### Port Blocking

* TCP/22 (SSH, Egress Only)
* TCP/23 (Telnet, Egress Only)
* TCP/25 (SMTP, Egress Only)
* TCP/445 (SMB, Egress Only)
* TCP/465 (SMTPS, Egress Only)
* TCP/587 (SMTPS, Egress Only)
* TCP/3389 (RDP, Egress Only)
* TCP/5900 (VNC, Egress Only)

### Service Blocking

* Taiwan Government Service Network (GSN)
* Taiwan Academic Network (TANet) (Allowed by default for academic institutions and corporate clients)
* Taiwan, Overseas Shopping Sites
* Taiwan, Overseas Financial Institutions / Fintech

If you need to unlock any of the above ports or services, please write to us to inform us of the reason and provide us with a certificate of guarantee.


# Dump Packet across operating systems

### Windows (Windows 7/10/11, Windows Server)

1. Download Windows x64 Installer or PortableApps version from [Wireshark's official website](https://www.wireshark.org/download.html).
2. Run Wireshark and select main Interface (typically Ethernet) to start packet capture.

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2F3YF7t4l4doehr2DrRTUt%2Fimage.png?alt=media&amp;token=ed9edce4-bf97-4f3f-9f6d-9a3cac9d4749" alt=""><figcaption></figcaption></figure>

3. Stop capture immediately when anomaly is detected.

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FlU5mPiNGfWSxUNZBCnpU%2Fimage.png?alt=media&amp;token=0e917621-66a2-4088-87bf-4c6f0a707884" alt=""><figcaption></figcaption></figure>

4. Save and provide capture file to technical staff for investigation.

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2F6sDZmnHEtfpFy9YnSpDI%2Fimage.png?alt=media&amp;token=042cf938-a80c-43ad-af51-ffe3ba344927" alt=""><figcaption></figcaption></figure>

### Linux (Debian, Ubuntu)

1. Install tcpdump using apt package manager: `apt install tcpdump`

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2Fgux1fceyAz1iQlXAKbIA%2Fimage.png?alt=media&amp;token=a31b5f47-e12f-4b57-beea-5fe26a4d0a53" alt=""><figcaption></figcaption></figure>

2. Identify main Interface using `ip addr` (e.g., `eth0`)

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FAFmTuVmWAYcWXh1p9Hko%2Fimage.png?alt=media&amp;token=2d2aba0b-6cb5-41a1-9fca-91a28faec823" alt=""><figcaption></figcaption></figure>

3. Start capture: `tcpdump -i <Interface> -s 65535 -w output.pcap`

{% hint style="danger" %}
Press Ctrl + C to stop when anomaly occurs, provide output.pcap file with timestamp.
{% endhint %}

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FtOBUiVmYCd9aWvme2V2j%2Fimage.png?alt=media&amp;token=db9b6ffc-f2c4-41ea-89d2-81fbcd9899c5" alt=""><figcaption></figcaption></figure>


# Perform packet capture across operating systems

{% hint style="info" %}
If you experience unstable or failed server connections, use these route tracing tools and send us screenshots to help diagnose connectivity issues.
{% endhint %}

### Windows (Windows 7/10/11, Windows Server)

1. Download and extract WinMTR from [official website](https://winmtr.net/)
2. Run WinMTR, trace your server IP (example: 1.1.1.1)

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FX0lbHQ7mDte0VPQNOq1A%2Fimage.png?alt=media&amp;token=91f032a3-dc50-45ce-a2e0-00bba7f70e57" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FJ2GIkjaWXuz8aR7LK8DX%2Fimage.png?alt=media&amp;token=62fbd9c8-0c6b-4554-a659-e430e491e185" alt=""><figcaption></figcaption></figure>

### **MacOS**

1. Install mtr: `brew install mtr`

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FSVAwI6TDBGOQJNog2P5Y%2Fimage.png?alt=media&amp;token=e6e362d2-573f-4957-80b1-a48083accef7" alt=""><figcaption></figcaption></figure>

2. Run trace: `sudo mtr 1.1.1.1`

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FWqB1ksL6Fvj9PIHNhSh9%2Fimage.png?alt=media&amp;token=29e434c6-7a22-461e-b46e-8c5febec4a1d" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review

### **Linux (Debian, Ubuntu)**

1. Install mtr: `sudo apt install mtr`

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2F1HTHgilyURtwkVVXRjJo%2Fimage.png?alt=media&amp;token=5be5d50b-e2f4-44c5-afbb-3146c2d867cb" alt=""><figcaption></figcaption></figure>

2. Run trace: `sudo mtr 1.1.1.1`

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2Fsa3xq3kQv1BzbZJ6liIC%2Fimage.png?alt=media&amp;token=82f8e1ba-9f2e-4555-8626-bf327ac90fa5" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review


# Cloud Servers

Also known as Virtual Private Server (VPS), a cloud solution designed for flexible demands.

<details>

<summary>What is Cloud Servers?</summary>

Cloud hosting utilizes virtualization technology to create independent virtual environments on high-performance physical servers, providing you with dedicated computing resources, including CPU, memory, and disk space, giving you complete control similar to physical servers.

</details>

<details>

<summary>Why Choose Cloud Servers?</summary>

Ultimate Flexibility - Quickly adjust specifications according to needs, supporting dynamic scaling and resource upgrades, ensuring your services aren't limited by hardware.

Rapid Deployment - Complete setup within minutes, ready for immediate use. Cost-Effective - Pay based on actual usage, no need for large upfront hardware investments.

High Availability - Uses distributed architecture, capable of building HA and high-availability services according to your needs.

</details>

<details>

<summary>What are the advantages of Cloud Servers?</summary>

Professional Technical Support - Localized service support, experienced engineering team providing continuous monitoring and 8/5 technical assistance.

Complete Management Functions - Intuitive control panel for easy management of server resources, performance monitoring, backup configuration, and support for various operating system templates including Debian, Ubuntu, CentOS, and Windows Server.

Security Protection - Build and enable advanced security features like DDoS protection, automatic backup, and firewall according to your needs, ensuring your service security.

</details>

***

### Rapid Deployment

Simple Information provides a 15-minute deployment service on working days. For example, if you complete your order at 10:00 AM and payment at 10:45 AM, deployment will be completed before 11:00 AM, allowing you to start building your services immediately (excluding non-working days and high-load periods).

### Custom Network Routes

We can customize domestic and international optimized routes and routing based on your requirements (including latency, redundancy requirements, and DDoS defense and cleaning). Professional network engineers continuously monitor to protect service stability.

***

### Basic Plans and Specifications (Taiwan Cloud Servers)

<table><thead><tr><th width="158">Processor</th><th width="160">Memory</th><th width="125">Storage</th><th width="141">Network</th><th>Pricing</th></tr></thead><tbody><tr><td>1 Core</td><td>DDR4 2G ECC</td><td>10GiB SSD</td><td>0.5T@1Gbps</td><td>159 NT (+TAX)</td></tr><tr><td>1 Core</td><td>DDR4 4G ECC</td><td>20GiB SSD</td><td>1T@1Gbps</td><td>259 NT (+TAX)</td></tr><tr><td>2 Core</td><td>DDR4 8G ECC</td><td>40GiB SSD</td><td>2T@1Gbps</td><td>359 NT (+TAX)</td></tr><tr><td>4 Core</td><td>DDR4 16G ECC</td><td>80GiB SSD</td><td>4T@1Gbps</td><td>659 NT (+TAX)</td></tr><tr><td>8 Core</td><td>DDR4 32G ECC</td><td>160GiB SSD</td><td>8T@1Gbps</td><td>1,259 NT (+TAX)</td></tr></tbody></table>

### Basic Plans and Specifications (Hong Kong Cloud Servers)

<table><thead><tr><th width="158">Processor</th><th width="160">Memory</th><th width="125">Storage</th><th width="141">Network</th><th>Pricing</th></tr></thead><tbody><tr><td>1 Core</td><td>DDR4 2G ECC</td><td>10GiB SSD</td><td>0.5T@1Gbps</td><td>139 NT (+TAX)</td></tr><tr><td>1 Core</td><td>DDR4 4G ECC</td><td>20GiB SSD</td><td>1T@1Gbps</td><td>239 NT (+TAX)</td></tr><tr><td>2 Core</td><td>DDR4 8G ECC</td><td>40GiB SSD</td><td>2T@1Gbps</td><td>339 NT (+TAX)</td></tr><tr><td>4 Core</td><td>DDR4 16G ECC</td><td>80GiB SSD</td><td>4T@1Gbps</td><td>639 NT (+TAX)</td></tr><tr><td>8 Core</td><td>DDR4 32G ECC</td><td>160GiB SSD</td><td>8T@1Gbps</td><td>1,239 NT (+TAX)</td></tr></tbody></table>

### Additional Services (Not available in all regions)

<table><thead><tr><th width="204">Service Name</th><th width="130">Pricing</th><th width="416">Description</th></tr></thead><tbody><tr><td>BGP Sessions</td><td>Always Free!</td><td>Free BGP service provided, additional charges may apply for whitelist.</td></tr><tr><td>Host Interconnection</td><td>Always Free!</td><td>Free setup of connections between multiple hosts.</td></tr></tbody></table>

***

#### For other plans or customized specifications, please feel free to inquire.

We sincerely welcome your inquiries via phone ([02-77428994](tel:+886-2-7748994)), Email (<sales@simple.taipei>), or Telegram ([@sales\_simple](https://t.me/sales_simple)).


# Dedicated Servers

Also known as physical servers or bare metal servers, a solution designed for customers with specific performance requirements.

<details>

<summary>What is Dedicated Servers?</summary>

CA physical server is a complete physical server equipment dedicated for use by a "single customer."

Unlike virtual hosting or cloud servers, physical servers provide dedicated hardware resources, including processors, memory, hard drives, and network bandwidth, which are not shared with other users - 100% for your use.

</details>

<details>

<summary>Why Choose Dedicated Servers?</summary>

Stable and Predictable Performance - Your computing and hardware resources are completely unaffected by other users, resource usage is fully autonomous, and performance remains consistently stable.

Higher Security and Control - Physical isolation at the hardware level reduces security risks, you have complete system control privileges, and can customize security policies. High Cost-Effectiveness - More economical than cloud services for high-volume computing, fixed costs with no hidden expenses, and suitable for long-term usage needs.

</details>

<details>

<summary>What are the advantages of Dedicated Servers?</summary>

Professional Technical Support - Localized service support, senior engineers with years of experience help you migrate facilities and quickly complete architecture deployment, while continuously monitoring system and data center conditions after launch.

Complete Data Sovereignty - Can implement backup solutions, cold data storage, and secure storage facility destruction according to your needs, and you have complete data control (Root for Linux / Administrator for Windows) to comply with relevant legal requirements.

</details>

***

### Rapid Deployment

Simple Information provides a 6-hour deployment service on working days. For example, suppose you complete your order at 10:00 AM and payment at 11:00 AM. In that case, deployment will be completed before 4:00 PM, allowing you to start building your services immediately (excluding non-working days and high-load periods).

### Custom Network Routes

We can customize domestic and international optimized routes and routing based on your requirements (including latency, redundancy requirements, and DDoS defense and cleaning). Professional network engineers continuously monitor to protect service stability.

### Hardware Maintenance

Protecting your service security, when hardware anomalies occur, staff will immediately arrange a component replacement or provide backup servers to minimize the impact on your infrastructure.

***

### Basic Plans and Specifications (Taiwan Dedicated Servers)

<table><thead><tr><th width="158">Processor</th><th width="154">Memory</th><th width="125">Storage</th><th width="150">Network</th><th>Pricing</th></tr></thead><tbody><tr><td>E5-2689 v4 *2</td><td>DDR4 128G ECC</td><td>1TiB SSD</td><td>100M Unlimited</td><td>6,500 NT (+TAX)</td></tr><tr><td>Gold 6138 *2</td><td>DDR4 128G ECC</td><td>1TiB SSD</td><td>100M Unlimited</td><td>8,500 NT (+TAX)</td></tr></tbody></table>

### Additional Services (Not available in all regions)

<table><thead><tr><th width="204">Service Name</th><th width="130">Pricing</th><th width="416">Description</th></tr></thead><tbody><tr><td>BGP Sessions</td><td>Always Free!</td><td>Free BGP service provided, additional charges may apply for whitelist.</td></tr><tr><td>Host Interconnection</td><td>Always Free!</td><td>Free setup of connections between multiple hosts.</td></tr><tr><td>BYO Hard Drive</td><td>200 NT / M</td><td>You can mail your hard drive to us, and our technical staff will assist with installation.</td></tr></tbody></table>

***

#### For other plans or customized specifications, please feel free to inquire.

We sincerely welcome your inquiries via phone ([02-77428994](tel:+886-2-7748994)), Email (<sales@simple.taipei>), or Telegram ([@sales\_simple](https://t.me/sales_simple)).


# Colocation

This solution is designed for customers with their own hardware.

We partner with professional data centers like iAdvantage and Chief Telecom, Inc. in Taiwan and Hong Kong, allowing customers complete control over specifications, asset lifecycle, and security through self-owned servers.

***

### **Base Plans (Taiwan Colocation)**

<table><thead><tr><th width="195">Specification</th><th width="166">Network</th><th>Price</th></tr></thead><tbody><tr><td>1U @ 150W (N+1)</td><td>100M Unlimited</td><td>NT 3,500 (tax excluded, one-time setup fee applies)</td></tr><tr><td>2U @ 300W (N+1)</td><td>100M Unlimited</td><td>NT 6,000 (tax excluded, one-time setup fee applies)</td></tr></tbody></table>

***

#### For other plans or customized specifications, please feel free to inquire.

We sincerely welcome your inquiries via phone ([02-77428994](tel:+886-2-7748994)), Email (<sales@simple.taipei>), or Telegram ([@sales\_simple](https://t.me/sales_simple)).


# IP Transit

This is a solution for building your own network infrastructure.

We connect directly with multiple Tier-1 and domestic/international providers through Peering or Transit, delivering low-latency, high-bandwidth solutions.

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2F3TQyIZMgQI9k6ytpSDG6%2Fimage.png?alt=media&amp;token=f5cde5c1-bf5e-43aa-b068-13bfa0c30ca2" alt=""><figcaption></figcaption></figure>

DDoS mitigation services available.

***

#### **Custom pricing available upon request.**

We sincerely welcome your inquiries via phone ([02-77428994](tel:+886-2-7748994)), Email (<sales@simple.taipei>), or Telegram ([@sales\_simple](https://t.me/sales_simple)).