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Perform packet capture across operating systems

If you experience unstable or failed server connections, use these route tracing tools and send us screenshots to help diagnose connectivity issues.

Windows (Windows 7/10/11, Windows Server)

  1. Download and extract WinMTR from official website

  2. Run WinMTR, trace your server IP (example: 1.1.1.1)

  1. Screenshot results for staff review

MacOS

  1. Install mtr: brew install mtr

  1. Run trace: sudo mtr 1.1.1.1

  1. Screenshot results for staff review

Linux (Debian, Ubuntu)

  1. Install mtr: sudo apt install mtr

  1. Run trace: sudo mtr 1.1.1.1

  1. Screenshot results for staff review

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