# Perform packet capture across operating systems

{% hint style="info" %}
If you experience unstable or failed server connections, use these route tracing tools and send us screenshots to help diagnose connectivity issues.
{% endhint %}

### Windows (Windows 7/10/11, Windows Server)

1. Download and extract WinMTR from [official website](https://winmtr.net/)
2. Run WinMTR, trace your server IP (example: 1.1.1.1)

<figure><img src="/files/7hPCLf2bSZHAlWJ54fRK" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review

<figure><img src="/files/8zLeAXIUE3TTIrsp9aDY" alt=""><figcaption></figcaption></figure>

### **MacOS**

1. Install mtr: `brew install mtr`

<figure><img src="/files/kZYG1LAU2QnK2F744E6m" alt=""><figcaption></figcaption></figure>

2. Run trace: `sudo mtr 1.1.1.1`

<figure><img src="/files/dQ5N4tMHx2KqZLfJa5oS" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review

### **Linux (Debian, Ubuntu)**

1. Install mtr: `sudo apt install mtr`

<figure><img src="/files/1vYJer6S5F6H09dQOWYd" alt=""><figcaption></figcaption></figure>

2. Run trace: `sudo mtr 1.1.1.1`

<figure><img src="/files/r8SyUN4LuUc4s36rlFyJ" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.simple.taipei/en-us/knowledge-base/networking/traceroute-in-server.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.