> For the complete documentation index, see [llms.txt](https://docs.simple.taipei/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simple.taipei/en-us/knowledge-base/networking/traceroute-in-server.md).

# Perform packet capture across operating systems

{% hint style="info" %}
If you experience unstable or failed server connections, use these route tracing tools and send us screenshots to help diagnose connectivity issues.
{% endhint %}

### Windows (Windows 7/10/11, Windows Server)

1. Download and extract WinMTR from [official website](https://winmtr.net/)
2. Run WinMTR, trace your server IP (example: 1.1.1.1)

<figure><img src="/files/7hPCLf2bSZHAlWJ54fRK" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review

<figure><img src="/files/8zLeAXIUE3TTIrsp9aDY" alt=""><figcaption></figcaption></figure>

### **MacOS**

1. Install mtr: `brew install mtr`

<figure><img src="/files/kZYG1LAU2QnK2F744E6m" alt=""><figcaption></figcaption></figure>

2. Run trace: `sudo mtr 1.1.1.1`

<figure><img src="/files/dQ5N4tMHx2KqZLfJa5oS" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review

### **Linux (Debian, Ubuntu)**

1. Install mtr: `sudo apt install mtr`

<figure><img src="/files/1vYJer6S5F6H09dQOWYd" alt=""><figcaption></figcaption></figure>

2. Run trace: `sudo mtr 1.1.1.1`

<figure><img src="/files/r8SyUN4LuUc4s36rlFyJ" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review