Perform packet capture across operating systems

If you experience unstable or failed server connections, use these route tracing tools and send us screenshots to help diagnose connectivity issues.

Windows (Windows 7/10/11, Windows Server)

1. Download and extract WinMTR from official website

2. Run WinMTR, trace your server IP (example: 1.1.1.1)

1. Screenshot results for staff review

MacOS

1. Install mtr: brew install mtr

1. Run trace: sudo mtr 1.1.1.1

1. Screenshot results for staff review

Linux (Debian, Ubuntu)

1. Install mtr: sudo apt install mtr

1. Run trace: sudo mtr 1.1.1.1

1. Screenshot results for staff review