> For the complete documentation index, see [llms.txt](https://docs.simple.taipei/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simple.taipei/en-us/knowledge-base/networking/traceroute-in-server.md).

# Perform packet capture across operating systems

{% hint style="info" %}
If you experience unstable or failed server connections, use these route tracing tools and send us screenshots to help diagnose connectivity issues.
{% endhint %}

### Windows (Windows 7/10/11, Windows Server)

1. Download and extract WinMTR from [official website](https://winmtr.net/)
2. Run WinMTR, trace your server IP (example: 1.1.1.1)

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FX0lbHQ7mDte0VPQNOq1A%2Fimage.png?alt=media&amp;token=91f032a3-dc50-45ce-a2e0-00bba7f70e57" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FJ2GIkjaWXuz8aR7LK8DX%2Fimage.png?alt=media&amp;token=62fbd9c8-0c6b-4554-a659-e430e491e185" alt=""><figcaption></figcaption></figure>

### **MacOS**

1. Install mtr: `brew install mtr`

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FSVAwI6TDBGOQJNog2P5Y%2Fimage.png?alt=media&amp;token=e6e362d2-573f-4957-80b1-a48083accef7" alt=""><figcaption></figcaption></figure>

2. Run trace: `sudo mtr 1.1.1.1`

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2FWqB1ksL6Fvj9PIHNhSh9%2Fimage.png?alt=media&amp;token=29e434c6-7a22-461e-b46e-8c5febec4a1d" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review

### **Linux (Debian, Ubuntu)**

1. Install mtr: `sudo apt install mtr`

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2F1HTHgilyURtwkVVXRjJo%2Fimage.png?alt=media&amp;token=5be5d50b-e2f4-44c5-afbb-3146c2d867cb" alt=""><figcaption></figcaption></figure>

2. Run trace: `sudo mtr 1.1.1.1`

<figure><img src="https://2195545975-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFrCMKcwWClnbtTXKFIqA%2Fuploads%2Fsa3xq3kQv1BzbZJ6liIC%2Fimage.png?alt=media&amp;token=82f8e1ba-9f2e-4555-8626-bf327ac90fa5" alt=""><figcaption></figcaption></figure>

3. Screenshot results for staff review